IT Technical Support Apprenticeship - Bishop's Stortford, United Kingdom - Intequal

Intequal

Verified Company

Bishop's Stortford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy Overview:

As an apprentice you be part of a busy and experienced IT support desk. The role offers variety across the IT support and different technologies, both software and hardware.

Working Week:

Monday to Friday

Weekly Wage:

£16000

Detailed Job Description:

You will be working alongside the team of currently, 9 support staff.

Taking support tickets from customers, communicating with the users, listening and resolving their issues by remote access via their RMM and ticketing system.

Work on special projects,investigating new technology and services. Collaborating with other team members and individually. They encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.

Skills Required:

Strong communication skills / Excellent telephone manner

Knowledge of Windows OS and Microsoft Office packages.
Ability to think on your feet and solve any complex issues with empathy
Keen to learn
Desire to gain further industry recognised qualifications (With assistance from them)

Personal Qualities:

Hardworking and conscientious.
Team player
Ability to show empathy