Revenue Protection Officer - St Helens, United Kingdom - Carlisle Support Services

Carlisle Support Services

Verified Company

St Helens, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have opportunities for a Gate-line Operator based in St Helens

As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy.

You will be smart, well presented and happy to wear the uniform provided.

Shift Pattern/Hours
Various Shifts

Please note that applicants must be able to attend Harrogate Train Station by 05:55hrs for early shifts and work up to 00:30hrs on late shifts so ideally should live locally._

Key Personal Capabilities

Good communications skills (written and oral)
The role requires the ability to stand for long periods of time
The ability to exercise a high level of customer service skills when dealing with customers
Must have reasonable numeric skills
Excellent customer service and people engagement skills
Manage and control electronic ticket gates on the Station (Training provided)
Assist in the selling of tickets (Training provided)
Respond courteously and effectively to all customers ensuring they are dealt with in a polite, welcoming and professional manner
Dissemination of train travel information
Ensure the ratio of gates is managed to keep the gates fully operational at all times, including changing the gateline flows at peak times
Assist customers who encounter difficulties using the gates, using discretion when needed
Work as directed by the Station Supervisor or Station Manager