Head of Housing Services - Loughborough, United Kingdom - Falcon Support Services

Falcon Support Services

Verified Company

Loughborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Head of Housing Services

Location:
Loughborough

Salary:
£34,417-£37,050 dependant on experience

Job type:
Full time - Permanent

We would welcome an informal discussion or visit to the charity to discuss this role in further detail ahead of interview.

Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community.

Our service helps vulnerable people by providing safe and secure accommodation with our staffworking alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.

The Role
This is a Senior role reporting directly to the Deputy and Chief Executive Officer.

We are seeking a Head of Housing Services to provide day-to-day management and development of our housing schemes.

The post-holder must be a strategic thinker with a passion for delivering high quality services, with the necessary leadership quality to embed a high-performance culture across the teams.

Main Responsibilities

Have operational oversight of all housing services, ensuring policies and procedures are followed and updated.
Lead and oversee a team of Managers to ensure projects provide a high standard of service in line with the charity's ethos and values.
Provide contract management ensuring contract compliance and regular reviews in line with our Quality Assurance Framework and set KPI's.
Foster and maintain good working relationships with stakeholders including Local Authorities, County council, funding bodies and partner agencies.
Actively seek, develop and manage current and new relationships with landlords.
Improve impact reporting through the development of robust information management systems and the creations of informative reports for the CEO.
Work alongside the Finance Manager to effectively have oversight of Housing services such as monitoring, controlling, cost savings, recording and forecasting budgets.
Negotiating suppliers linked to Housing Management including utilities, using procurement and tender processes as required.
Work alongside the Facilities and Compliance Manager to make sure we are compliant in Health and Safety requirements for our properties.
Supporting the Charities strategic objective to minimise the charities environmental impact.
Work alongside our Support Coordinator to deliver psychologically informed environments embracing those with lived experience.
Assist with the Charities strategic objective of becoming a Registered Provider.

You will be based primarily in our Loughborough office however Falcon Support Services covers Leicestershire as a whole.

Because of this, there will be a requirement at times to visit other locations, so a full UK driving license and day to day use of avehicle are essential.

Required

Must be over the age of 1
Willingness to undergo a satisfactory enhanced DBS check
Full UK Driving licence and car owner

Knowledge, Experience & Skills:

Experience in leading and managing teams and a diverse range of employees.
Good understanding of Psychologically informed environments and a high level of emotional intelligence.
Skilled at delivering services with a close connection to customer involvement, including coproduction with those who have lived experience.
Experience across housing management, income and setting Rents and service charges.
Knowledge of current issues influencing the government's housing agenda/legislation, ideally around Registered Provider compliance.
Responsibility for managing and achieving significant budgets.
Highly skilled at producing accurate and insightful reports.
Strong communication skills.

Benefits

Hybrid working options available
28 days holiday (inc bank holidays) rising to 33 days from
Birthday Leave an additional day's Birthday leave
Comprehensive Induction Training Package
Staff Employee Assistance Programme
Our Family Flex Scheme (Hours amended to ensure you don't miss out on the important key family events; the first day of school, sports days, nativity plays etc)
Quarterly full staff team meetings
Christmas Savings Club
Staff Wellbeing drop in sessions
Making a difference to people in need
Varied work where no day is the same

Please click on the
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Please note, in order to be considered for this role a covering letter is required.