Customer Sales Administrator - Carlisle, United Kingdom - Bridge of Hope
Description
The location of our client is on the outskirts of Carlisle offering a fantastic working environment along with attractive benefits.
If you are enthusiastic about customer service and dedicated to going above and beyond, we encourage you to consider this exciting opportunity.
Duties/responsibilities- Nurture and build strong relationships with customers to ensure they receive a firstrate experience
- Take inbound calls
- Identify and pursue own business opportunities and leads in accordance with agreed target levels
- Manage customers' accounts as part of sales ordering process, paying attention to credit limits and outstanding debt
- Support with other daily/weekly/monthly sales office tasks: 3rd party orders, invoicing & enquiries
- Keep up to date on product and promotional information
- Experience/skills required
- Experience of working within a similar role
- Detailed knowledge and demonstrative experience of Customer Service Excellence
- Detailed knowledge and demonstrative experience of achieving sales and working towards key performance indicators.
- Ability to build strong and effective relationships with customers and colleagues.
- Able to show initiative and make decisions in a dynamic and fast paced environment.
- Maintain a professional attitude, demonstrating empathy, compassion and commitment when dealing with customers and colleagues
- Articulate, organised and customer focused
- Good computer skills including Microsoft Office packages (Word, Outlook, Excel
- 37.50hrs per week Monday Friday 08.30am 17.00pm (1hr lunch break)
- Saturday morning cover on a rota system 08.00am. 12.00pm (this is overtime paid at time and a half)
- Potential sales incentives for upselling
- 33 days holiday p.a. (including bank holidays)
- Company pension
- As an employeeowned business you can be awarded free shares based on company performance, as well as ability to purchase additional shares.
- Annual share dividend payment based on number of shares held.
- Discounts offered
- Company App, offering rewards and discounts at various outlets.
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