Case Management Assistant - Leeds, United Kingdom - Medical Protection Society

Medical Protection Society

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hybrid working

11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
Annual bonus scheme up to 10%
Private Medical Insurance
Health Care Cash Plan
25 days annual leave (plus flexible bank holidays) and the option to buy or sell up to 5 days
6x salary death in service
Career progression opportunities
Paid volunteering day
A personal GP service enabling you to get a video consultation with an NHSregistered private GP
Employee Assistance Programme
A range of shopping discounts

Job Introduction

We have 2 exciting opportunities for a
Case Management Assistants to join our Member Cases & Claims department here at MPS, based in either Leeds, London or Edinburgh This is a 12month FTC.

This role will involve supporting the provision of excellent case handling services for our members ensuring that we provide fair treatment, and outcomes.

You will be assisting the file handlers in managing a case load of non-claim files, working closely with the wider case handling team to ensure excellent member service is provided.

If you are someone who loves speaking to people, wants to work with autonomy, and has excellent organisational skills, this could potentially be the role for you

This role sits under MPS' 'Hybrid Persona' meaning there will be a blend of home and office-based working, to suit you and the needs of the business.

This is typically 1-2 days per week on-site.

Main Responsibilities

Assist and advise members where possible to ensure an efficient member service, escalating technical or advice matters as required
Support the management of informal complaints / expressions of dissatisfaction to achieve first touch resolution for our members
Deal with the post side of the role
Support & Assist members over the phone
Progress to support with more complex tasks
Outstanding oral, written, and interpersonal skills
Will have some experience speaking to people over the phone
Manage difficult conversations
Excellent attention to detail
Great Multitasker

Being eager to learn and develop your knowledge is important, as there will be lots to learn in your new role

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
From £24,630.00 per year

Benefits: