Scheduler / Engineer Co-ordinator - T Wells - Tunbridge Wells, United Kingdom - Office Angels
Description
Scheduler / Engineer Scheduler / Operations
Tunbridge Wells
£25,000 - £28,000 per annum
22 days annual leave per year + Bank Holidays, pension, career progression, parking.
Culture:
Busy professional company with great 'team spirit'.
Working hours: 40 hours per week (Monday - Friday 8.30am-5.30pm although there is flexibility in this ie starting later and finish earlier etc)
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Company:_
This company work with some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations and government contracts.
Service delivery is at the heart of everything they do and the feedback from customers is excellent A busy, friendly and dynamic supportive team who are expanding having relocated to Tunbridge Wells.
-You:_
You will play a vital role within an expanding business, managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA's and exceeding their expectations whilst growingaccount revenue for the business through quotation generation.
Role:_
It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.
You will have the opportunity to use your experience in the following:
- Managing key Client accounts from job notification, booking in appointments with residents, booking in larger works where materials, equipment and access is required, whilst ensuring KPI's and SLA's are met
- Monitoring completion of visits to ensure contracted schedules are adhered to
- Generating quotes and chasing approval of quotes
- Booking in larger works through organising technicians days, ordering materials and equipment's for the jobs
- Updating clients on the status of jobs
- Building and developing positive relationships with clients and potential new customers, to maintain and grow account revenue
- Ensuring good communication is maintained between all stakeholders, managing expectations and looking for areas that need improvement
You will have the ability to work well within a fast paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.
This role is being managed by Debbie Foster; Tunbridge Wells - Office Angels.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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