Reservations Coordinator - London, United Kingdom - Marlin

Marlin

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
Marlin is a privately owned collection of hotels, aparthotels and serviced apartments operating in London and Dublin

Our vision is simple:
to create memories for our guests and people.

We have an exciting opportunity for a Groups Coordinator to join our highly successful team in our Central Support Office.

Our Groups Coordinator will work closely with the Sales and Reservations teams whilst independently processing group enquiries. This role will be responsible for the end to end cycle of group reservations in our London properties.

Key Responsibilities

Responding to new enquiries, maximising room yield
Being a primary point of contact for group bookers
Communicating group requirements effectively to operations teams
Creating and managing group bookings in the PMS, ensuring the data is accurate and timely.
Ensuring all the payment and cancellation policies and procedures are followed up correctly.

What is in it for you?
Marlin is an international, award winning group comprising of 6 serviced apartment properties, and 2 hotels. We are actively growing with 2 further hotels planned for the coming months. We offer exclusive training programmes and incredible career development.

We believe that hard work merits rewarding benefits We have listed just a few of the benefits offered for this role:

A cycle to work scheme
A season ticket loan scheme
You will receive your birthday off each year in addition to our holiday entitlement
Charity Days
We take your feedback seriously. If you have something that you'd like to share or suggest with our leadership team there is a dedicated service
We'll support you and help you to develop in your career be it with coaching, mentoring, apprenticeships and more.

What are we looking for?
This role will support 7 properties across London with group enquiries. It would ideally suit an individual that has experience working at multi-property level, or in a groups capacity previously.

Meticulous attention to detail
Excellent written and verbal communication skills
A commitment to service excellence
Strong commercial acumen with demonstrable experience of handling large accounts
A minimum of one year of working in a Reservations Office

Job Types:
Full-time, Permanent

Salary:
Up to £28,000.00 per year

Benefits: