Client Support Administrator - Redhill, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Redhill, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

PURPOSE OF THE POSITITON

Responsible for providing support to customers and maintaining day today processing functions in the office to support the business and all of its operations associated with that function.


Responsibilities:


  • To assist customers via phone with general order queries.
  • To provide support with online communication.
  • Administer and monitor the order processing system and ensure that all orders are processed and dispatched accurately and on time.
  • To download and record all new results accurately and on time. Ensuring all information is kept confidential at all times.
  • Check that all information is logged and recorded onto the company client management system.
  • Assisting with taking payments via secure online Merchant Management payment system, invoicing, chasing payments over the phone and via the client Management System where necessary.
  • Registering and monitoring customers via the Company Client Management System.
  • Any other business associated with the role.
Knowledge and Skills
The appointed person must demonstrate the following skills and knowledge:

  • Excellent call handling and telephone skills
  • Super Powered Customer Service Skill
  • Competent computer user using online system, software such as Microsoft or other modern digital business systems.
  • Attention to detail
  • Multitasking
  • Team player
  • Dealing with the Public
  • Decision Making Skills
  • Time Management
  • Working Under Pressure
  • Ability to work under own initiative
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