Customer Service Representative - South East, United Kingdom - Binance

Binance

Verified Company

South East, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Binance is a client-facing business, and Customer Service is extremely important for us.

We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat/phone call and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Responsibilities:

Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
Handle customer complaints, any special cases or ad hoc tasks.

Requirements:

College degree or above.

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Proficient in English & Japanese (JLPT N2 at least). Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company

Minimum 1 year experience in customer service, preferably in finance or Ecommerce industry. Outstanding recent graduates are also welcome to apply.
High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
Ability to work under pressure, strong communication skills and exceed beyond expectation.
Passionate for customer service industry and can accept to work under different work shifts, including night shift.
Positive about the crypto industry.

Working at Binance

Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
Work alongside diverse, worldclass talent in an environment where learning and growth opportunities are endless
Tackle fastpaced, challenging and unique projects
Work in a truly global organization, with international teams and a flat organizational structure
Competitive salary and benefits
Balance life and work with flexible working hours and casual work attire

Learn more about how Binancians embody the organization's

core values, creating a unified culture that enables collaboration, excellence, and growth.

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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