Guest Services Representatives - Croughton, United Kingdom - U.S. Air Forces, Europe

U.S. Air Forces, Europe

Verified Company

Croughton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Duties:

Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
Ensures that only authorized patrons use governmentsponsored quarters.
Calculates and posts charges to patrons' accounts and balances totals with control records.
Accepts payment, makes change, and presents departing guests checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
Maintains current checkout list.
Maintains and sells sundry sales items to patrons.
Maintains a professional appearance and demeanor at all times.
Ensures required information is received from guest and entered into guest folio.
Prints backup reports from property management system.
Ensures housekeeping status of rooms is updated.
Records and notifies appropriate person/organization of maintenance problems reported by guests.
Ensure front desk area and lobby remains clean.
Process Night Audit procedures and close credit card machines nightly.
Maintains the lost and found program.
Ensures that customer service is the first priority.
Required to perform On-Call duties as rostered.
When in On-Call status, must return to work within 30 minutes to assist customer, unless able to assist over the phone.
Other duties as assigned commensurate within Lodging operations.

Requirements:

Conditions of Employment:

This position requires the incumbent to complete a background investigation with favorable results.

Qualifications:

Business Based Action
Family Member Preference
Military Spouse Preference
Outside Applicant Veteran
Spouse/Widow/Parent of Veteran
Transition Hiring Preference

The area of consideration for this vacancy announcement is citizens, permanent residents, and legal residents of the United States (US) who reside within the local commuting area (60 mile radius) of RAF Croughton, United Kingdom (UK).

Permanent and legal residents of the US must be citizens of a NATO country, unless authorized to reside in the UK as a dependent of an employee who serves in support of the US Visiting Forces.
Eligible applicants must possess a USissued social security number and be able to provide documentation proving residency status in the UK.
Documentation could include PCS Orders, UK Visa, etc.

Applicants cannot be 'ordinarily resident'.

A person is considered to be 'ordinarily resident' if they have resided in the United Kingdom (UK) for more than 366 days without an affiliation to the US Visiting Forces.

Time spent in the UK as an employee, or dependent of an employee, of a US agency serving and supporting the US Visiting Forces (i.e., active duty military, federal civilian, AAFES, Red Cross, one of the contract universities, a military banking facility or federal credit union, or US government contractors) is not counted toward being 'ordinary resident'.

-
Qualifying Experience:

Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
Ability to read, speak, and write English.
Must meet state and legal age requirement for sale of alcoholic beverages.

You will be evaluated on the basis of your level of competency in the following areas:

Education:

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

Additional information:

This announcement is in conjunction with the RAF Croughton, Nonappropriated Fund Job Fair to be held on Monday, 17 June 2024 from 8:30 AM 10:30 AM at the RAF Croughton Community Activity Center (CAC).
Address:
RAF Croughton Community Activity Center, Building #17
Colocated with RAF Croughton Coffee Shop, which can be found on Google Maps.

-
For questions, please refer to the Agency Contact Information at the bottom of this announcement.

Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
All Federal NAF employees are required by PL to have salary payments made by electronic funds transfer/direct deposit.
Probationary period may be required.
Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
LQA is not authorized.
This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recrea