Practice Call Handler - Newcastle upon Tyne, United Kingdom - Wideopen Medical Centre
2 weeks ago
Description
Responsibilities:
- Oversee the daytoday tasks of the practice, ensuring smooth and efficient workflow
- Manage and coordinate administrative tasks, including scheduling appointments, maintaining patient records, and handling prescription requests and queries
- Develop and implement office policies and procedures to optimise efficiency and productivity
- Maintain a professional and welcoming environment for patients, addressing their inquiries and concerns in a timely manner
- Collaborate with healthcare providers to ensure seamless coordination of patient care
- Monitor inventory levels and order necessary supplies for the practice
- Handle confidential patient information with utmost discretion and adhere to Data Protection Laws
In addition:
- Strong clerical skills, including typing, data entry, and phone etiquette
- Basic IT skills
- Excellent organisational skills with the ability to prioritise tasks effectively
- Strong attention to detail and accuracy in record keeping
- Ability to work independently as well as part of a team
Salary:
£7.49-£11.00 per hour
Expected hours: 37.5 per week
Schedule:
- Monday to Friday
- No weekends
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
Language:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Newcastle upon Tyne (required)
Work Location:
In person
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