Systems Support Specialist - Cambridge, United Kingdom - Cambridge University Press & Assessment

Cambridge University Press & Assessment
Cambridge University Press & Assessment
Verified Company
Cambridge, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Systems Support Specialist


Salary:
£27,900 - £36,300


Location:
Cambridge/Hybrid


Contract:
Permanent/Full Time (35 hours per week)


An exciting opportunity has arisen within the Systems Support and Development team (SSD), for a Systems Support Specialist to join the team in providing expert system support and guidance to internal English colleagues, on a number of platforms.


We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.


About the role
This role, within the SSD team, encompasses a range of tasks and responsibilities such as:

  • To provide expert-level technical support to internal customers for English software products and web-based systems. Ensuring that any issues with the systems are efficiently resolved, ensuring that any disruption is kept to a minimum.
  • To devise technical solutions to problems by using advanced knowledge of software, analysing business processes, and collaborating with stakeholders.
  • To take an active role in the User Acceptance Testing (UAT) of new software products and services, and to lead the team's UAT contribution for specific, identified projects delivering high quality and error free platform improvements as well as novel product introductions.
  • To contribute to the creation and maintenance of a support knowledge base.
  • To produce training materials, manuals, quick guides, FAQs, knowledgebase articles and interactive demos of new and existing software, in order to help colleagues use the software and solutions we develop.

About you
We're looking for a technically minded person with a strong customer focus.

Flexibility is important as your days will vary between answering routine queries, like providing system access, and working with project teams on potentially complex system updates as well as everything in between.

It is essential that you're comfortable in an environment where how to do something may not yet be known, and you're the person who must find out how to do it


You will work with software developed in house as well as with systems provided by third parties, so will come across a wide range of different technology.


If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits
We will support you to be at your best in work and to live well outside of it.

In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

  • 28 days annual leave plus bank holidays
  • Private medical and Permanent Health Insurance
  • Discretionary annual bonus
  • Group personal pension scheme
  • Life assurance up to 4 x annual salary
  • Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location.

We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.


Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.

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Why join us

  • Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._
- attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background._
- #LI-SP1_
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