Customer Success Executive - Harpenden, United Kingdom - Red Door Recruitment

Red Door Recruitment

Verified Company

Harpenden, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Harpenden

Up to £28k depending on experience

Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer
A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company Up to £28k salary, 25 days holiday with the potential for additional days and a great company to work for

We are recruiting for a Customer Service Administrator with previous client-facing experience. You will be working with large corporate clients and charities within the Human Resources and Employee Engagement sector.

What's in it for you?

Salary
:Up to £28k depending on experience
Hours: Mon-Fri 9am5.30pm,
first 6 months is office based, then hybrid working on offer

Bank Holidays

Potential for annual bonus based on company performance
Fantastic progression opportunities
Flexible and relaxed environment

Key Responsibilities for the Customer Success Executive:

Support with on-boarding new clients
Build a strong relationship with the key contacts, and act as the primary contact in relation to the account
Lead clients through the customer journey and provide ongoing account support; from onboarding through to renewal/ end of contract
Project management of client surveys and projects
Internal management and development of client resources
Maintain uptodate client information in the CRM system
Keep clients up to date with new platform features and ensure they are getting the most from the platform

For this Customer Success Executive role the employer is looking for:

At least 2 years' experience working in a client-facing role, either supporting Account Managers or managing customer relationships
Degree educated
Confident and articulate manner, with excellent verbal and written communication skills
Natural relationship builder, able to develop relationships at all levels in a business environment
Proactive, with desire to get things done and go beyond the immediate task
Willing to challenge colleagues and clients in a constructive manner to help clients make the most of the software
Proficient in Excel, Word, and PowerPoint
Confident using webbased technology
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._