Ground Operations Training - Luton, United Kingdom - TUI

TUI

Verified Company

Luton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TUI Group is the world's number one integrated tourism business.

Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles.

The Ground Operations function operates as a multi-disciplinary team of experts driving efficiency and innovation across all aspects of Ground Operations.

As Ground Ops Training & Manuals Co-ordinator, you will be responsible for TUI Airlines Ground Operations training processes.

Working closely with your colleagues, this role ensures all ground operations training is compliant with regulations and TUI procedures, always driving continuous improvement.

You will also support the Ground Operations Manual Co-ordinator in maintaining the Ground Operation Manuals (GOM) and ensuring compliance and delivery schedules are maintained for changes to each AOC Ground Operations Manual.

We are happy to consider this opportunity on a hybrid working model, in line with local office requirements. In this role, you'll report to the Ground Ops Regulations & Standards Manager.

Applications close 11 June 2023

ABOUT THE JOB:

As Ground Ops Training & Manuals Coordinator, you'll be responsible for:

Identify new training needs for existing and new roles within TUI Airline Ground Operations
Manage the Ground Operations training programme
Together with the line managers, own and maintain the training matrix for existing roles and new roles in Ground Ops
Manage the content of the departmental Internal Procedures Manual for training chapters
Review & manage training content in line with the changing requirements of regulations & standards
Attend audits when needed to demonstrate our training compliance
Create and maintain a digital library for Ground Operations with existing & new training content
Work closely with line managers who are onboarding new staff to assist in planning and delivery of training e.g. payment of external course, log on credentials for external sites
Ensure status data is available to line managers & trainees to ensure staff remain compliant in training activities
Support staff and develop processes in order for training results to be uploaded accordingly
Manage Dangerous Goods competency assessments with external training provider working in close cooperation with the Ground Handling Specialists in the team
Action content changes as directed by the Ground Operations Manual Coordinator and use the preferred TUI Document Control System tools
Implement annual regulation content changes into all Ground Operation Manuals e.g. IGOM, IATA Dangerous Goods Regulations
Create manual temporary revisions to manuals in accordance with the Internal Procedures Manual
Manage other Ground Operations publications as directed by your manager

ABOUT YOU:

Wellorganised, with strong process management, attention to detail and prioritisation skills
Selfmotivated with the ability to work independently as well as part of a team
Creative skills in order to prepare engaging training and manual content
Good presentation skills in order to deliver basic training courses
Prior experience of using elearning tools would be an advantage but not essential
Prior experience and understanding of XML would be an advantage but not essential
Innovative and adaptable thinker, accustomed to overcoming challenges in new environments with limited support
Work under pressure at short notice to create new learning
Excellent communication skills, comfortable interacting and deliver informational sessions to groups and/or individuals at all levels of the company and with external parties, with the ability to build trust and productive relationships
Role requires strong business English, both spoken and written, and may involve some international travel

ABOUT OUR OFFER

Work in the largest global tourism group with international projects and teams
Fantastic holiday benefits including discounts & special offers
Development & career opportunities
Health and wellbeing support
Flexible working (understandably, some roles operate out of a specific location & to a set working pattern)
Plus lots more benefits relevant to the local market that you'll be based in

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.