Service Designer - Glasgow, United Kingdom - Spinwell

Spinwell

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Service Designer (Customer Facing)

Contract Length: 6 Months with possible extension.

Location:
Hybrid/Edinburgh or Glasgow - Onsite collaboration when required depending on project/team requirements

IR35:
Outside

Pay Rate to Intermediary:
£557.25 per day

Security Clearance:
Disclosure Scotland

Spinwell is recruiting for a Service Designer for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE SERVICE DESIGNER
An experienced Senior Service Designer is required to support the continued delivery of services across the company.

SKILLS/EXPERIENCE OF THE SERVICE DESIGNER

Able to listen to the needs of the technical and business stakeholders and interpret between them.
Able to manage stakeholders' expectations and be flexible.
Capable of proactive and reactive communication.
Facilitates difficult discussions within the team or with diverse senior stakeholders.
Works with higher impact or more complex risks.
Builds consensus between services or independent stakeholders.
Leads others to make good design decisions mentoring others, through pairing and role modelling.
Shares best practice.
Can identify and understand constraints across the business or service and is able to communicate these and work within them.
Able to challenge the validity of constraints ensuring standards are being met.
Providing direction on which tools and methods to use by using experience to meet the needs of users across a variety of channels.
Able to make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase, building consensus between services or independent stakeholders.
Able to identify problems or issues in the team dynamic and rectify them.
Engages in varying types of feedback choosing the right type at the appropriate time and ensuring discussions and decisions are actioned as appropriate.
Able to understand and utilise both quantitative and qualitative data in service designs projects.
Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP) scope.
Experience of utilising user research
Designs service patterns for use across multiple services and can identify the simplest approach out of a variety of approaches.

Spinwell is recruiting for a Service Designer for an excellent opportunity within the public sector.

Job Types:
Full-time, Temporary contract

Work
Location:
In person