Customer Services Advisor - Cheadle, United Kingdom - Circle Health Group

Circle Health Group

Verified Company

Cheadle, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Services Advisor

Full Time - Permanent

Up to £20,495 + Benefits

Circle Health Group are Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country.

Providing you are self-motivated, flexible to explore new ways of working and have good technology skills, no prior experience is necessary.

As a member of the Circle Business Services (CBS) team you will be responsible for reducing debt through innovation, whilst building key relationships with both internal and external stakeholders.

Core Responsibilities and Key Accountabilities:

Excellent telephone manner and written skills
Providing excellent customer service whilst managing a high level of enquiries
Ability to work within a fast moving team
Adapt well to change
Support the team to deliver a consistent, efficient, accurate and polite service to stakeholders
Manage workload to a high standard
Support change of business processes to improve overall efficiency
Ensure compliance with statutory obligations and company policy
Ability to work within other areas of the department if required
Complete adhoc requests from the management team

Key Performance Indicators:

Excellent quality of work
Meeting team and individual targets
Completing tasks with SLA

Knowledge, Experience and Qualifications:

Good technology and telecommunications skills. This includes financial systems and Microsoft Office.
Strong customer service and interpersonal skills, with tact and diplomacy to be able to manage difficult situations.
Strong team player able to support peers in the delivery of personal, team and organisational goals.
Good numeracy, literacy and communication skills to be able to check data identify common issues and communicate errors and problems.
Motivated to implement/deliver on time to quality standards, with strong ability to prioritise tasks effectively.
Initiative and flexible to new ideas and ways of working.
Highly energetic and driven to succeed.
Able to stay calm and work efficiently under pressure.
Able to manage information of a confidential nature.
Experience of working in the customer services industry or call centre environment would be advantageous but not essential.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

25 days holiday per year + bank holidays, increasing to 30 days with service
Private Pension Scheme
Private Healthcare Scheme for treatment at our hospitals, covering preexisting medical conditions
Friends & Family Hospital Discounts
Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
Noncontributory life insurance
Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
Access to resources, tools and services to support your wellbeing
Employee recognition programmes
Industry leading training and development opportunities

and much more

"Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values."