Tenancy Management Adviser - London, United Kingdom - chase recruitment group ltd

chase recruitment group ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key responsibilities The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough.

The Targeted Tenant Service will offer:
- a borough-wide duty and emergency tenancy management and casework function, delivering more complex 'on-the-day' tenancy services where necessary
- a Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and otherservice requests related to the Conditions of Tenancy
- a range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes
- oversight and management of tenant-related work associated with voids and new lettings
- appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure

1

Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting

Application/Interview/Test

Skills:

Essential criteria

Criteria description

Assessed by

2

Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well

Application/Interview/Test

3

An understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages

combine to create social exclusion

Application/Interview/Test

4

An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform

Application/Interview/Test

5

An understanding of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable people

Application/Interview/Test

6

Comfortable with the use of computers and IT in particular Microsoft Office 365 packages, databases and spreadsheets

Application/Interview/Test

7

Great written and verbal communication skills, with the ability to build strong relationships, networks and achieve results through collaboration

Application/Interview/Test