Customer Service Advisor - Woolstone, United Kingdom - Connells Group

Connells Group

Verified Company

Woolstone, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description We are recruiting for a Customer Service Advisor (known locally as Deposits Manager) to be based in our office in
Woolston.

The main purpose of the role is to provide deposit negotiation, support services, and administration to branches, landlords, and tenants.

What you receive as a Deposit Manager:

Up to £21,000
Team incentives
23 days annual leave (+ bank holidays) raising to 25 days annual leave with length of service
NO WEEKENDS
Industryleading training and development
Demonstrable career ladder
Opportunities for progression
Collaborative, rewarding, and fun environment

Key responsibilities of a Deposit Manager:

Liaising with landlords,tenants, branch staff, and client accounting
Ensuring a smooth transition throughout the deposit process
Advising and obtaining instructions from landlords and tenants at the end of the tenancy
Administering Tenancy Deposit Scheme referrals
Drawing up a schedule of costs based on the checkout report
Mediate and negotiate between the parties regarding the disposal of the deposit.
Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits

Essential skills and experience required to be a successful Deposit Manager:

Outstanding customer service skills
Solid administration skills
An ability to work to deadlines and to strict standards
Organised and able to prioritise workload in a faced paced environment
Resilient, positive, numerate, and detailoriented
Solid influencing skills and ability to negotiate with third parties
Confident verbal communicator backed up with excellent letter writing skills

Desirable skills (not essential as training will be provided):Residential Lettings, Estate Agency, Property Management, Contracts, Claims, Mediation

Our existing
team comes from a diverse range of backgrounds including
Customer Support, Call Centre, Retail, and Hospitality, Leisure, and Care sectors - Kickstart your career with us today

Connells Group, one of the largest and most successful
estate agency and
property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines
residential sales and
lettings expertise with a range of services including
new homes,
mortgage services,
surveying,
conveyancing and more

CC00270

Job Reference:
CC00270