Informatics Technical Specialist Support/ 1st Line - Witney, United Kingdom - Abbott Laboratories

Abbott Laboratories

Verified Company

Witney, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

The Opportunity
This position in the Diagnostics Division, our diagnostic solutions are used in hospitals, laboratories and clinics around the globe.

The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

As the Informatics Support Specialist, you will be the first-line support to provide hands-on resource to deliver complex configuration, integration, customer, and internal training mainly focused on troubleshooting services for AlinIQ products.

What You'll Do

Identify customer needs, propose solutions, manage, and resolve complex problems
Provide feature/ product enhancement input based on customer feedback
Maintain and assume accountability for a culture of high customer service
Provide comprehensive support for entire informatics solution.
Partner with Center of Excellence teams to optimize informatics solutions and offerings as

- well as quality of service.

Perform softwarerelated installation and configuration processes.
Support postsales informatics activities and provide expert knowledge.
Serves as level 1 complaint resolution via call center phone support function

Required Qualifications

Required Experience

Sound understanding of diagnostics laboratory workflows and related technologies
Demonstrated understanding of one or more products such as laboratory information

- systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories

Hands on experience implementing, configuring, training and supporting one or more

- laboratory information systems mentioned above is highly desirable

Able to execute assigned tasks satisfactorily with a high degree of commitment and

- quality, independently

Strong verbal and written communication skills with excellent customer facing capabilities
Attention to detail and a concern for quality; action oriented for solving problems
Able to improve and willing to bring ideas forward, mitigate/ resolve escalated issues
Customer focused have interpersonal skills
Team players have awareness/experience of the business

WHAT WE OFFER

As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.