Entry Level Collections Advisor - Basingstoke, United Kingdom - Page Personnel Finance

Page Personnel Finance

Verified Company

Basingstoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting for our client in Basingstoke. They are recruiting for a collections advisor to join their growing and large collections team.

Client Details

Basingstoke head offices
Financial services
Growing collections team
Impressive internal culture
Hybrid working available

Description

To carefully monitor new and existing arrears cases and actively chase all monies due on unpaid customer invoices primarily by telephone, and where appropriate e mail and/or letter, always with the end goal of securing payment or a specific commitment topay
Ensuring a particular focus on larger arrears cases and those where likelihood of loss seems high. Progress on such cases is to be communicated to line management and guidance sought and followed as required
In cases of arrears occurring due to administrative error, taking corrective action, and ensuring that root cause issues are addressed, raising issues with line management where required.
In cases of arrears where the actions of the partner are causing arrears or preventing collection, reporting to such matters to line management and working as directed to resolve the specific case and contributing to the resolution of root causes.
Responding accurately and in a timely manner to general queries regarding arrears cases from both customers and internal staff while maintaining the focus on collection and /or avoidance of loss.
To follow the department policy and procedures, TCF principles and all FCA regulatory compliance e.g. Data Protection, Anti Money Laundering (AML) and Financial Securities CONC

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