Pallet Network Depot Support - Wakefield, United Kingdom - Menzies Distribution

Menzies Distribution

Verified Company

Wakefield, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Pallet Network Depot Support

Key Duties and Accountabilities (Will include but not be limited to)

Main Point of contact for customer and depot delivery queries
Ensure customer queries and issues are dealt with in a timely and professional manner.
Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
Maintain and expand a proactive relationship with existing customers and suppliers
Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
Enter accurate data on to all internal/External systems and reports
Maintain data security and integrity in line with Business needs.
Creation of customer KPI reports
Telephone and administrative support for Customer Services where required
Maintain a safe working environment that complies with all aspects of the company's H&S Policy

Key Experience and Qualifications:

Good communication skills are essential with the ability to express empathy with customers
Excellent written and verbal skills are essential.
Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
Familiar with Microsoft Word, Excel and Powerpoint.

Technical skills and behavioural competencies

Good spoken and written communication skills
Strong analytical and numeracy skills
Good level of financial understanding
Confident individual with the ability to think quickly on your feet and confidently make decisions and can challenge when the need arises and at the appropriate level.
Good organisational and time management skills
Good 'people skills' for working with a range of colleagues and customers.
A professional manner
Develop a level of trust and support with all colleagues to ensure conflict situations do not arise

Additional Benefits:

Uniform & PPE provided
Healthcare for all employees and dependants, including dental, optical, physiotherapy, health screening, 24/7 counselling and more
Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
Discount on mobile phone contracts with EE;
Training opportunities and development plans

We look forward to hearing from you.