Customer Support Advisor - Stoke-on-Trent, United Kingdom - LiveScore Group

LiveScore Group

Verified Company

Stoke-on-Trent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Remuneration Package
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_Office based for the 4 month probation and training period, hybrid working available after successful completion_:

£22,672 plus unsociable
hours allowance when applicable:

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_Up to__ 20% _
_annual__ company bonus_**
The Role
Do you live and breathe sports? Would you like the opportunity to work for an organisation that not only encourages your passion, but even has live sports events playing in the background? Well, if this sounds like you, then this is an incredible opportunity for a very unique organisation

You need to be flexible on working hours, but you will be well rewarded

With a customer base that continues to expand the business is going through another exciting period of growth.

This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK.

There are a number of exciting opportunities to join this extremely successful and dynamic organisation as we look to grow a 'best in class' team.

Superb, fun and passionate working environment, coupled with leading technology make this a unique opportunity to join a forward thinking, progressive organisation.

We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience then we would still love to hear from you._

Key Responsibilities

Respond professionally to a range of live chat queries across multiple customers via our customer service software.
Take inbound calls from new and existing customers providing solutions and aiding bet queries.
Listen, probe and investigate enquiries to determine the underlying needs of the customer.
Communicate in a prompt, thoughtful and clear manner.
Address any issues of conflict or complaint.
Remain vigilant of any suspicious activity and escalate accordingly.

Key Skills/Experience

Previous customer service and problemsolving experience.
Excellent listening skills and the ability to identify the customers issue and adapting approach accordingly.
Be IT literate with good written communication skills.
Flexibility, drive and an enthusiasm to succeed.
Due to expansion we are additionally seeking Bulgarian language skills

The Person

What we can offer?

Competitive salary
Hybrid working for all staff with flexible working opportunities
Performance bonus
Childcare Voucher scheme
Private Healthcare scheme
Enhanced Maternity/Paternity/Adoption pay
Ride to Work Scheme
Virgin Tribe access to exclusive Virgin offers and experiences
Life Assurance (3x salary)
Contributory Pension Plan

About Us
Welcome to LiveScore Group.

We are home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today.

Whether it is LiveScore delivering real-time sports scores or free-to-air live streams to its users across 200 territories, or LiveScore Bet and Virgin Bet offering innovative and trusted sportsbook betting opportunities, we bring our audiences closer than ever to the sports they love with our best-in-class products.

This is a truly exciting time to consider joining our team within the LiveScore Group.

Across our core brands at LiveScore, LiveScore Bet and Virgin Bet we are offering the chance to work in the heart of the sport industry, as we look to quickly expand our successful, privately-owned business.

With offices and roles based in London, Stoke, Galway, Vienna, Gibraltar, Lagos and Malta, our staff are part of a truly international business that is training and growing together, and empowered to build a bright and rewarding future.