Clinical Standards Lead - Stirling, United Kingdom - MAXIMUS

MAXIMUS

Verified Company

Stirling, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Introduction:

Maximus UK, a wholly-owned subsidiary of Maximus, Inc., operates several business lines in the UK, including the Centre for Health and Disability Assessments, Remploy, Health Management and Revitalised.

Maximus UK employs 3,800 local staff, including over 1,400 doctors, nurses, occupational therapists and other Healthcare Professionals.

Operating from more than 270 locations across England, Scotland and Wales, Maximus UK is one of the largest providers of employment, health and disability support programmes in the country.

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Job Summary:
Clinical Standards Lead is a Professional role within Operations, reporting to the AC Manager or Team Performance Leader.

The Clinical Standards Lead conducts face-to-face healthcare assessments and examinations and produces concise reports for the Department of Work and Pensions (DWP) as part of a successful integrated team.

In addition to performing assessments, the Clinical Standards Lead provides clinical coaching and mentorship to new and tenured HCPs, typically in his/her assessment centre.

The Clinical Standards Lead supports the AC Manager in delivering quality, productivity, and applicable service level targets by providing clinical expertise and judgment.

The Clinical Standards Lead is called upon to provide Stage 3 training to new hires and ongoing informal 'on the job' training to new hires, audit, case review and 'on the spot' coaching to new and tenured HCPs, and may be required to deliver classroom trainings to new HCPs.

Essential Job Duties:

Conducts facetoface assessments of customers in relation to a variety of benefits; undertakes filework and provides reports to the DWP.
Mentors and coaches HCPs in the centre and is the first point of contact for clinical questions and issues.
Escalates clinical questions through appropriate channels and communicating resolution back to the HCP team.
Analyses and interpret clinical information and medical evidence and provide a report in a professional and concise manner
Provide comprehensive reports to enable decision makers at DWP to make informed decisions regarding benefit claims
Undertake recorded assessments where required
Use IT software programmes to support clinical decision making when undertaking filework and examinations
Liaise with AC Manager and Team Performance Leaders to develop and embed best practices
Attendance at Stakeholder and Customer meetings in region as and when required by the Regional Director
Audit and review cases and provide 'on the spot' feedback to new and tenured HCPs
Provide Stage 3 training to new HCPs as required
Provide classroom training to new HCPs as required
Other ad hoc duties as required

Education and Experience Requirements:

Acted as a registered healthcare practitioner [nurse, physician, physiotherapist, occupational therapist] in a CHDA assessment centre or equivalent
Able to work well as part of a multidisciplinary team and build positive working relationships with both medical colleagues and administrative support staff
Complies with all applicable continuous professional development requirements
Able to effectively coach and mentor HCPs to improve / maintain performance standards
Able to ensure that professional practice standards and "best practice" are maintained in all areas of work
Able to deliver productivity and quality standards agreed between the Centre and the DWP and to respond positively to feedback
Qualified to deliver Stage 3 training
Qualified to perform CHDA case audits and able to provide instruction on how to write reports that meet A grade requirements
Flexible and adaptable
Able to understand, anticipate and meet immediate and mediumterm customer and client needs
Able to collaborate effectively with others to drive a performance culture
Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences
Able to maintain a professional demeanor in stressful interactions