Head of Retail - Watford, United Kingdom - Success Appointments

Success Appointments

Verified Company

Watford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Success Talent is working on a new Head of Retail Training vacancy. This is a very exciting opportunity to join the Team on a Fix term Contract

You will be part of the pre-start team, creating and building the training infrastructure to deliver the bid promises.

From the strategic plan through to the delivery of the detail, you will manage the end-to-end work flow to ensure knowledgeable and confidentretailers& team members.

Translation of the retail bid into a strategic training plan, considering each audience and the best solutions to optimise engagement
Identification and on boarding of online training provider, (working with the retail supplier manager)
Creation of all new training content
Setting of training KPIs and measurement systems
Working with other areas of the business to ensure training meets all requirements from compliance to player protection
Working with all content producing supplier to extract the right information to build solutions
Recruitment of training delivery team
Creating the content for training
Working with retail multiple groups to understand their training systems and processes, delivering integrations/ bespoke content to meet their requirements
All retailers trained and signed off prior to go live on Feb 1st 202
Clear and engaging training content
Live and tested retailer training portal
All teams ready and confident to use new systems and follow new procedures
Experience leading a training function, ideally in a "startup" scenario, building infrastructure from scratch
Retail experience, understanding the needs of "sharp end" operators, and appreciate of different retail customer types
Experience in developing training for new technology systems
Flexible in approach, solution focussed and comfortable in managing detail
Customer focused, with a partnership led approach, able to work with a wide number of business stakeholders, internally and externally
Strong verbal and written communication skills. Strong presentation and facilitation skills, conveying messages in a clear and concise way
This will initially be a Hybrid role linked to UK modern head office in Watford Junction. This requires work to be done flexibly from a mix of locations (Watford Junction and London) with approx. 2 days in the office per week, allowing time for you to buildrelationships with key internal stakeholders.