Customer Service Admin - Hounslow, United Kingdom - Office Angels

Office Angels

Verified Company

Hounslow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ROLE:

Customer Service Admin - Immediate Start

LOCATION:

Hounslow, with free onsite parking

HOURLY RATE:
£11ph + holiday accrual + Office Angels benefits

HOURS:
Monday to Friday, with 2 shifts. 8am - 5pm, 6am - 3pm. 40 hours

DURATION:

On-going, with the potential to go permanent

We are currently working with a Maintenance business in Hounslow, which is looking for additional support within its Customer Service team.

You will support with admin and customer service, to ensure that all customer euquiries are managed and finalised withinbusiness SLAs.

You will work in a close-knit team and interact with all internal teams as well as external customers. They are looking for a customer-focused, confident, and organised individual to join their team

Duties;

Working in the Customer Service team, ensuring that the best and most efficient services are offered to their customers
Managing a high volume of enquiries
Reviewing and uploading each enquiry to the business system
Ensuring that the correct SLA is allocated to each job
Escalating any urgent enquires to the Team Leader
Working to team KPIs, and reviewing performance with the Team Leader
Working with internal teams on a daily basis, including contractors

We'd love to speak to you if;