Customer Service Coordinator - South West London, United Kingdom - Absolutely Recruitment

Absolutely Recruitment

Verified Company

South West London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Coordinator

South West London

£25k - £27k + benefits

Hybrid position
Exciting opportunity to work for a global tech leader in its field.

The position is due to the client winning a new contract and this position will be pivotal in supporting an existing team.

The Customer Service Coordinator is responsible for the end-to-end handling of all the incoming service requests, both locally and globally, and is a key point of contact for our customers and providing a 24/7 worldwide service.

This is a fast paced and challenging role.

You need to be able to work out logistics of how to move parts across the globe to the right person or area and at the right time.

It's a perfect role for someone who thrives in a busy environment, enjoys working as part of a team and has experience in a customer facing role.

Key Responsibilities:

Handling of all incoming service requests for service and followup services local and globally
Liaising with agents worldwide to arrange the attendance and shipment of parts.
Responsible for service confirmation, quotations of worldwide services rates to customers including expenses and checking availability of spares.
Work closely with Service Supervisor and Engineers to plan the local services.
Responsible for agreeing scope of work and charge point with customer, ensuring the relevant purchase order is received if necessary.
Check customer financial data and if necessary, prepare a proforma invoice and payment in advance.
Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
Responsible for providing feedback/outcome of service to customer and providing solutions for followup services.
Arranging returns for defective and unused parts via RMA process
Working with Sales to organise installation projects and informing them of any retrofit opportunities.
Participate in a European 24/7 rota for out of office hours service attendances.

Skills & Experience

Experience of working in a fastpaced, busy environment
Previous experience in a customerfacing or service coordination role is essential.
Fluent English language written and spoken; German is an advantage
Experience within maritime is an advantage
Able to stay calm under pressure
A problem

- solving attitude.