Service Support Team Leader - Liverpool, United Kingdom - Mind Right

Mind Right
Mind Right
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Service Support Team Leader

About Us:


Mind Right is a leading provider of psychological services in the UK, dedicated to delivering exceptional care and support to our clients and customers.

We are committed to making a positive impact on mental health and well-being by offering high-quality services tailored to individual needs.


Role Overview:


Key Responsibilities:


  • Manage the service support team, providing effective line management to service support coordinators, including conducting regular supervision meetings and annual appraisals.
  • Support service support team coordinators with the management of inbound referrals, ensuring allocation to appropriate clinicians while prioritizing customer needs.
  • Oversee all SOPs related to the service support team and ensure team adherence.
  • Provide timely service reviews and performance information to senior management.
  • Support in the development of new SOPs and conduct regular auditing of SOP compliance.
  • Lead recruitment and training of new colleagues in the service support team.
  • Keep the team informed about company developments, programs, and policy changes.
  • Proactively manage open case books, ensuring suitable customer updates are provided within service level agreements.
  • Ensure compliance with invoicing processes within service level agreements for both customers and clinicians.
  • Maintain accurate and effective records within Mind Right's case management system.
  • Work within key performance indicators and service level agreements for all customers.
  • Collaborate with operational managers to develop and manage operational processes contributing to market leadership in the UK psychological services market.
  • Identify and report any complaints promptly, leading appropriate remedial actions when required.

Qualifications and Skills:


  • Previous experience in a similar leadership role, preferably within the healthcare or mental health sector.
  • Strong leadership and team management skills, with the ability to motivate and develop team members.
  • Excellent communication and interpersonal skills.
  • Proven ability to work effectively within a fastpaced and dynamic environment.
  • Understanding of standard operating procedures and compliance requirements.
  • Experience with case management systems is advantageous.

How to Apply:


If you are passionate about mental health and possess the skills and experience required for this role, please submit your CV and a cover letter outlining your suitability for the position.


Note:


Job Types:
Full-time, Permanent


Pay:
From £29,500.00 per year


Benefits:


  • Work from home

Schedule:

  • Monday to Friday

Experience:

- people management: 1 year (preferred)

Work Location:
Hybrid remote in Liverpool

Application deadline: 24/05/2024


Reference ID:
team leader
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