Technical Solutions Support - London, United Kingdom - Telstra

Telstra

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employment Type

Permanent

Closing Date

30 Mar :59pm

Job Title

Technical Solutions Support

Job Summary

As a Technical Solutions Support you thrive on solving problems.

You play an important role by providing technical service, solutions and support to Data & IP networks, infrastructure, products, services supplied as well as emerging technologies operated by Telstra.

Job Description:

We're Australia's leading telecommunications and technology company.

And, with a presence in more than 20 countries, we're creating a global footprint - which for you, that means incredible work opportunities and experiences to develop and grow your career.

Telstra Broadcast Services has recently opened a new Broadcast Operations Centre in London to better serve our live sports and media customers in Europe and around the world.

The new broadcast facility is home to a Master Control Room (MCR), a broadcast and network engineering team and a bookings function.

The MCR, based on the Isle of Dogs in London's Docklands, is responsible for managing a range of permanent and occasional use content services across fibre, internet, satellite and cloud.

The primary focus is on high value live sports transmission, with additional media and entertainment services also managed through the TBS UK MCR.

As a MCR Technical Operator you thrive on solving problems.

You play an important role by providing technical service, solutions and support to video & IP networks, infrastructure, products, and services supplied as well as emerging technologies operated by Telstra.

Key Responsibilities

Your key accountabilities and responsibilities include, but are not limited to:

Primary support and operational duties for the TBS MCR and Telstra's Internet Delivery Network (IDN), Global Media Network (GMN), Special Events Network (SEN) and cloud platforms
Undertaking pre-event checks and configuration of broadcast encoders and decoders
Monitoring and switching live services (lines in and lines out)
Evaluating signal quality and platform stability at both an IP and HD-SDI level
OTT service delivery and management
Satellite downlinking and line-up to EBU standards
Scheduling of kit and capacity management
Booking feeds with uplinks when needed
Operating software-based recording and playback devices
Providing first line support to issues and incidents and implementing service restoration procedures
Recording incidents and irregularities
Monitoring system alerts and performance thresholds and identifying preventative action
Communicating with suppliers, partners and customers as required

About you

Personal- Able to work meticulously with high attention to detail- Structured approach to work; task driven and diligent- Calm in a crisis, able to methodically analyse and identify an issue- Thrives working in a fast paced environment- Professional manner when dealing with customers, international MCRs, and Internal departments- Technology enthusiast, curious and keen to learn

Technical

Proficiency in the following:

Working within IT environments
Measuring via waveform monitors
Operation of routing tools/panels
Familiar with IP streaming technologies (e.g.

DVB transport streams)- Encoder/decoder hardware operation and configuration- Common broadcast terminology and solutions- Familiar with transmission automation systems- Familiar with OTT streaming systems- Additional Skills and Experience (Helpful but not required):

Prior work in a fast paced live sports or entertainment environment
Technical and/or broadcast training and qualifications
Languages in addition to English

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply We're committed to building a diverse and inclusive workforce in all its forms.

We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process