Customer Service Advisor - Leeds, United Kingdom - Acacium Group

Acacium Group

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Xyla Health & Wellbeing (Part of Acacium Group)

Leeds - South Parade office (Hybrid working, 2 days WFH and 3 days in the office)**
Permanent, Full Time

£21,563 per annum + monthly bonus

Unlock your potential:

Are you organised, personable and passionate about helping people? Do you enjoy building relationships and thrive off delivering exceptional levels of customer service
- then look no further

Due to the growth of the business, we are looking for a customer service-focused individual to join our Patient Services in Leeds, where you will take a dynamic approach to support with the National Diabetes Prevention Programme.

As a Customer Service Advisor, you will play a key part in the delivery of the programme which will ensure people in the local community are receiving the best care available to them.

Part of Acacium Group, Xyla Health & Wellbeing is a dynamic, and accomplished organisation dedicated to making the UK's local and workplace communities healthier.

Working with local authorities, CCGs, NHS England and employers, we design, implement and evaluate innovative health and wellbeing services that will result in long-term health benefits through sustained behaviour change.

Every day you will...

Build and maintain relationships with all customers and offer a firstclass service within ever interaction
Manage and coordinate bookings of onetoone and group appointments for service users within the programme
Demonstrate a high level of empathy, care and support within the customer care you deliver to service users
Support the service user engagement strategy to ensure the programme is running smoothly and there are mínimal dropoffs
Complete a range of administrationbased tasks, including monitoring the shared mailbox and ensuring all queries are responded to in a timely and professional manner

What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

Dedication to developing you and your career

- we can give you the tools, guidance and support you need to be successful in your career

Endless career progression and development opportunities within a global organisation made up of 27 different brands who put people at the forefront of everything they do
Regular team socials, events and incentives
Pension scheme matching up to 5%
Gym Flex

- discounted gym membership, UK-wide

Rewards portal offering discounts on shops, restaurants, bars and cinemas
Free flu vaccinations
Cycle to Work scheme
Annual company holiday for top performers

Join us and make a difference

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further.

Acacium Group is the UK's largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries.

We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do -
Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people's lives

To thrive in this role you must ideally have...

Previous experience in a customer service or customerfocused environment
Excellent communication, both written and verbal
A strong work ethic and a passion to succeed
Solid knowledge around different Microsoft packages (including Excel and Outlook)

Our Inclusion Commitment: