Part-time Hotel Receptionist - Plymouth, United Kingdom - St Elizabeth's House
Description
To greet guests following the correct registration procedures- Explain to guest's whereabouts of room, restaurant & other facilities at time of issuing key
- Ensure all bedrooms are allocated correctly and special instructions are actioned
- To update availability of OTAs to ensure overbooking does not occur
- Check out guests and receive payments ensuring all transactions are completed in line with recorded correctly.
- Cash up and reconcile cash, cheques and cards at the start and end of each shift
- To ensure the guest's bills are kept up to date and that all billing instructions are actioned correctly.
- Handle all restaurant bookings and obtain menu preorders for large groups
- Handle all Christmas dining booking and obtain deposits and preorders
- Handle all conference bookings and send the relevant confirmations to the organiser
- Liaise with housekeeping regarding arrivals, stay, departures and any special instructions
- Liaise with the maintenance depart to ensure all issues are reported and actioned
- Maintain knowledge of all services, policies and procedures offered by all departments.
- Maintain a clean, tidy and safe reception area
- To handle and resolve any issues raised by in house guests
- Undertake any reasonable request from a member of the management team
- Ensuring a high level of customer service is maintained at all times
- To assist other departments such as the bar and restaurant when they are busy
Job Type:
Part-time
Hide
Job Type:
Part-time
Salary:
£9.50 per hour
Work Location:
One location
More jobs from St Elizabeth's House
-
Afternoon Tea Cook
Plymouth, United Kingdom - 4 weeks ago
-
Hotel Night Porter
Plymouth, United Kingdom - 3 weeks ago
-
Restaurant Supervisor
Plymouth, United Kingdom - 3 weeks ago
-
Experienced Waiting Staff-
Plymouth, United Kingdom - 3 weeks ago
-
Part Time Night Porter
Plymouth, United Kingdom - 4 weeks ago
-
Weekend Housekeeping Assisatnt
Plymouth, United Kingdom - 1 week ago