Part-time Hotel Receptionist - Plymouth, United Kingdom - St Elizabeth's House

St Elizabeth's House
St Elizabeth's House
Verified Company
Plymouth, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description
To greet guests following the correct registration procedures

  • Explain to guest's whereabouts of room, restaurant & other facilities at time of issuing key
  • Ensure all bedrooms are allocated correctly and special instructions are actioned
  • To update availability of OTAs to ensure overbooking does not occur
  • Check out guests and receive payments ensuring all transactions are completed in line with recorded correctly.
  • Cash up and reconcile cash, cheques and cards at the start and end of each shift
  • To ensure the guest's bills are kept up to date and that all billing instructions are actioned correctly.
  • Handle all restaurant bookings and obtain menu preorders for large groups
  • Handle all Christmas dining booking and obtain deposits and preorders
  • Handle all conference bookings and send the relevant confirmations to the organiser
  • Liaise with housekeeping regarding arrivals, stay, departures and any special instructions
  • Liaise with the maintenance depart to ensure all issues are reported and actioned
  • Maintain knowledge of all services, policies and procedures offered by all departments.
  • Maintain a clean, tidy and safe reception area
  • To handle and resolve any issues raised by in house guests
  • Undertake any reasonable request from a member of the management team
  • Ensuring a high level of customer service is maintained at all times
  • To assist other departments such as the bar and restaurant when they are busy
Must be able to cover holidays if needed.


Job Type:
Part-time

Hide


Job Type:
Part-time


Salary:
£9.50 per hour


Work Location:
One location
More jobs from St Elizabeth's House
See all jobs of St Elizabeth's House