Deskside Support Engineer - Manchester, United Kingdom - Cerco IT LTD
Description
Primary role requirements
- Responsible for maintaining and promoting highest level of service to the client
- Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
- Responsible for Incident ticket handling, escalation and problem diagnosis
- Desktop / Laptop / VDI build, configuration and deployment to end user
- Assist with software installation / deployment
Essential Skills and Qualifications:
- Knowledge of Microsoft Windows 10 Operating Systems
- Deployment, configuration, and support
- Knowledge of Microsoft Office 2010 onwards
- Working knowledge of Active Directory
- Users and Computers
- Have an understanding of DNS, DHCP
- Working knowledge of Cisco AnyConnect VPN
- RSA Secure Login administration
- Proven and demonstrable software and hardware troubleshooting skills
- Knowledge of Microsoft SCCM and OS / Application deployment
- Able to work well as part of a team or independently
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