Customer Support Executive - London, United Kingdom - Give A Grad A Go

Give A Grad A Go

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A competitive starting salary of £25,000

Work alongside experts in the field
Monthly socials and team outings

Company profile - FashionTech Brand

In this graduate Customer Support Executive job in Central London, you will be joining a fast-growing brand that uses science and technology to make the future of clothing happen faster.

In every industry there's someone building the future, whether it's technology, architecture, food, cars or space rockets. In clothing it's them.

Founded by twin brothers, whom are both designers and athletes, they use science and technology to create clothes from the future.

Since the company's launch, they have won many innovation awards, and have been largely credited for its radical commitment to what comes next.

This is your chance to join

Job description - Customer Support Executive
You'll be working at the heart of the business, as an associate in the customer sales and support team.

In this role you will become a skilled and versatile ecommerce professional, with a broad understanding of how a clothing company operates - from customer service to logistics, and from supply chain to sales, merchandising and marketing.

Key responsibilities - Customer Support Executive

Your responsibilities will include:
- maintaining accurate internal documents for our sales, support, logistics and supply chain systems
- issuing refunds and placing exchange orders
- supporting with other logistics and supply chain tasks as needed
- building relationships with high-spending customers to drive repeated purchases and increase average order value

Launching products to customers and developing relationships with highspending customers
You'll be incredibly organised and efficient, willing to jump into new challenges to continue to help the company grow
Monitoring and troubleshooting our retail logistics processes
Being a product expert and an excellent ambassador for the Vollebak brand.
You'll be a excellent communicator and a logical thinker with a positive, solutionsfocused attitude
You'll be a selfstarter, wellorganised and good at prioritising tasks
You'll have a strong desire to work in fashion/tech and an interest in sports and outdoor adventure would also be a great asset to anyone in this role.

Job requirements - Customer Support Executive

A 2.1 or above from university
An entrepreneurial mindset

- a strong team player with a positive, 'can do' attitude
- excellent interpersonal and communication skills with a high standard of spoken and written English
- able to write in a friendly and engaging style
- well-organised, with the ability to prioritise work effectively and meet deadlines
- outstanding attention to detail
- a flexible mindset with good problem-solving skills and the ability to adapt to changing priorities
- competent user of MS Office / Google Workspace tools, with an aptitude for learning new systems quickly
- a strong interest and desire to work in fashion / technical apparel / outdoor gear

You've worked in customerfacing roles previously and you love engaging with people throughout the day

Benefits of the job - Customer Support Executive

A competitive starting salary of £26,000
Working in a fun, vibrant office
Work alongside experts in the field
25 days holiday plus bank holidays
Monthly socials and team outings

- full-time 10am - 6pm Monday to Friday in our London office (King's Cross)
- a small amount of 'extended hours' working will be required during evenings / weekends / bank holidays, with an equivalent amount of weekday time off in lieu given

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this._