Customer Service Specialist - Birmingham, United Kingdom - Mondelēz International

Mondelēz International

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description

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Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency.

In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships crossfunctionally and with customers
Work with the order fulfilment team to report on KPIs, including rootcause analysis and improvement initiatives
Use customer data to monitor onshelf availability, depottostore service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in CS&L and with customers
Experience in fastmoving consumer goods or consumer packaged goods company
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, proactive thinking, flexibility

More about this role

What you need to know about this position

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What extra ingredients you will bring

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Education / Certifications

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Job specific requirements

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Travel requirements

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Work schedule

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The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

No Relocation support available

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Business Unit Summary

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At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like _Cadbury _
, _Milka _
and _Alpen Gold _
chocolates, _Oreo _
, _belVita _
, _LU _
and _Tuc _
biscuits, and _Stimorol _
and _Dirol _
gums get safely into our customers hands—and mouths. Great people and great brands. That's who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

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Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

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Regular

Customer Collaboration (CLD)

Customer Service & Logistics