Customer Service Administrator - Hatfield, United Kingdom - Red Door Recruitment

Red Door Recruitment

Verified Company

Hatfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are now recruiting for a rapidly expanding company in Hatfield Business Park.

The last year has seen unprecedented increase in the uptake of their unique product and they are looking to expand the team to meet the level of demand from their customers.

You will be responsible for administering new and resigning customers, the role requires a Customer Service Administrator to plan, configure and implement customer contract requirements onto the systems.

To own communications with customers throughout their on-boarding journey ensuring they are ready for go-live and have a fantastic experience in transitioning to their new service.

The aim is to provide customers with a friendly, professional and consistently high-quality service delivery, implementing efficiently, and driving right first-time configuration.

This role is key to driving a quality experience for customers onboarding and requires attention to detail from start to finish.

This is a fast-paced area of business that is challenging and changing continuously.

What's in it for you?
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£26k-£30k + 10% bonus:

25 days holiday + B.H
Discounted products
Pension scheme
The opportunity to work for a global company with an enviable expansion programme
Excellent progression potential as the company expands
Develop within the organisation through their dedicated individual development programme

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Hours: Flexible 37.5-hour week within the hours of Monday to Friday

Key Responsibilities:

Maintain, focus and deliver a highquality customer experience within agreed contractual timelines
Undertake the provisioning of mobile/fixed line solutions into the CRM and other systems
Manage the full number porting process for both mobile and fixed lines, including jeopardy scenarios
Ensure all CRM and Systems are accurately updated to ensure quality of data
To report on the status of your own work in progress and completed customers on a daily basis through systems, ensuring that forecasts have a high degree of accuracy
Identify and manage any dependencies which may affect successful deliveries
Define and test processes appropriate to customers' implementation
To initiate and suggest improvements in processes and systems
Manage and respond to complex issues, questions and queries raised by customers

What the employer is looking for:

You have outstanding customer service skills, consistently putting the customer experience at the heart of your decision-making
A good communicator, with good engagement and people development skills
An exceptional planner, able to manage multiple deliveries at different stages of the onboarding journey
Able to manage different customers at different levels of technical competence
Competent in managing change in an agile environment
Adept at working under pressure to tight timescales
Proficient in stakeholder and customer management
You have a proven competence of IT literacy. (Excel at advanced level)
A team player who is able to work using own initiative
Able to own issues and identify risks that arise during the delivery of a customer
Skilled communicator both written and oral
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._