Corporate Receptionist - Northampton, United Kingdom - Mitie

Mitie

Verified Company

Northampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REF 34556

Corporate Receptionist role - Mitie - Northampton

Salary:
£

Weekly hours: 45h

Main duties

Be a key driver in delivering a customer excellence culture ensuring all guests receive an excellent welcome and that you consistently deliver great service.
To build professional relationships with key stakeholders to develop knowledge of personal requirements
To act as the central point of contact onsite for all service lines, contractors, clients and guests
To process meeting room requests, prepare, set up and clear meeting rooms with refreshments and lunches for internal & client meetings if and when appropriate
Stock monitoring/online stationery ordering/consumables where appropriate
Use computer as an effective communication tool, inputting data as requested into excel and word documents
Ability to identify and escalate building maintenance issues/hazard perception
Attend training as appropriate/online/out of house/selfdevelopment
To handle any guest complaints and provide a swift solution or escalate as appropriate
To ensure you are immaculately dressed in uniform and adhere to Signature grooming standards.
To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
To be articulate and preempt the needs of clients and visitors.
To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
Must be flexible in rostering times allocated at work stations in order to meet business client needs, including late requests for services
To communicate professionally with residents of the building providing a 5* level of service at all times
To be responsible for the upkeep and cleanliness of your allocated area including next shift preparation
To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department
To be the main point of contact within the facility, answering/referring all requests and queries in an appropriate and timely manner
To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc
To assist in any other reasonable duties as required by your colleagues, managers or clients

Person Specification

Previous experience in delivering Corporate Reception services
Experience with visitor management and booking systems preferable
SIA Licence desirable but not essential
Proven knowledge/experience in technological workplace solutions
Excellent time management and organisational skills
Pro active, flexible and cando attitude
The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
Team player
Be innovative, identifying improvements and smarter ways of working
Friendly and positive attitude
Good communication and customer service skills
Written and verbal communication skills
Well organised, capable to multitask, work under pressure and cope with interruption
Prioritisation Skills
Problem solving and decision making skills
Good observer
Attention to details