Customer Service Advisor - Margate, United Kingdom - Trapeze Recruitment Services Limited

Trapeze Recruitment Services Limited
Trapeze Recruitment Services Limited
Verified Company
Margate, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

General duties to include:


  • Answering incoming calls
  • Covering reception line and desk
  • Order input and payment processing of both telephone and postal orders
  • Processing Club Memberships and Renewals
  • Arranging collections
  • Liaising with carriers regarding deliveries
  • Resolving problems with Direct (internet/post/telephone) orders
  • Processing payments for spares
  • Recording daily activities
  • Maintaining and expanding individual and department product knowledge
  • Resolving any problems or enquiries customers may have regarding specific products and ranges
  • General office administration duties

Key Skills and Experience:


  • Excellent verbal and written communication skills
  • Excellent customer care skills
  • Good computer literacy
  • Willingness to learn
  • Be prepared to work additional hours as and when required
  • Ability to work in a busy highpressure environment
  • Empathy with customers
  • Ability to work well as an individual and as part of a team
  • Problem identification and solving skills
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