Customer Service - Redhill, United Kingdom - YourRecruit Group

YourRecruit Group

Verified Company

Redhill, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are excited to be supporting THE employer of all employers who are currently recruiting for a
Customer Relations Advisor based in
Redhill.

Who is this employer, I hear you saythey are in fact one of the largest financial groups in the world They are a company that provide a first-class Customer Service and with excellent training on bespoke systems you will be shown all the trade secretsand become part of a hugely successful team.

Salary:
£24,000 - £28,000 + £500 flexible benefit allowance & excellent benefits

Hours:
Monday to Friday 9am - 5pm

Location:
Redhill - hybrid working after completion of probation

Who will this role suit?

A customer focused individual with a passion to solve problems For their customers who have raised a complaint or issue, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too to getto the bottom of their complaint.

You could be answering a simple complaint or be required to handle a more complex situation; this is a varied and interactive role where no two days are the same.

What will your working week be like?

You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader.

Ensure exceptional customer service is provided to complainants
Adhere to company complaints policies & procedures
Acknowledging, drafting, and sending out complaints promptly written and verbally
Responding to all complaints within set time limits, systematically and fairly
Resolving customers' queries within agreed authority
Investigating the cause of individual complaints
Gathering information from relevant departments
Ensure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately, and clearly
Make suggestions to improve processes and documentation to reduce complaint

If you hold the following skills and attributes, then please get in touch

A team player, whilst also being able to work autonomously
Strong interpersonal skills and an excellent telephone manner
Ability to work well under pressure and to tight deadlines
Highly organised and possess strong planning skills
Positive and enthusiastic approach
Receptive to change
GCSE or equivalent in Maths and English at grades A-C
Previous complaint handling experience is desirable
Adequate computer literacy and numeracy skills
Good verbal and written communication skills

What else is on offer?

Benefits that include:

25 days holiday per annum, plus bank holidays
Pension contribution
Corporate rates for private medical insurance and other insurance products
Employee assistant programme
Enhanced family friendly policies
Sharesave scheme
Childcare vouchers
Discounts on high street brands
Local retail discounts

For your information:

*Interested? Please send your CV in as a Word format only

Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Keywords:
Customer Services, Complaints, Escalation, Calls, Legislation, SLA's, Research, Investigate

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