Wellbeing Navigator - London, United Kingdom - Meridian Wellbeing

Meridian Wellbeing

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Wellbeing Navigator

Accountable to:
Wellbeing Hub Manager and Senior Wellbeing Navigator

Accountable for:
Working with the team and volunteers

Location:
The Meritage Centre, Hendon, Barnet, NW4

Hours worked between: 9.30am - 5.30pm Monday - Friday pro rata

PURPOSE OF THE JOB
The hub acts as a referral Single Point of Access between statutory providers and community settings. A high volume of people are referred from statutory providers, other community organisations, or could self-refer to the hub. Staff will support individuals to engage with community activities.

The role of the wellbeing navigator team will be to provide a holistic service from referral through to discharge. They will work with partners to accept referrals into the service.

They will welcome each person, provide a short triage to ensure that their conditions are appropriate ones for the service to assist, and then make appointments for them to visit for more in-depth assistance where necessary.

They will also carry out background administration for this service such as logging individual details onto the service database.

MAIN TASKS

Individual Support

As part of a team, make contact to all people referred into the service.
Provide a basic Triage service to people who are referred, either over the telephone or via appointments in the office.
For those people with appropriate needs, book appointments for them to meet.
Assist people to engage with community activities.
Follow up with people who have used the service to ensure that they are engaging successfully.
Provide a professional service that maintains boundaries, but is warm and respectful.
Maintain individual confidentiality and respects equal rights and diversity.

Outreach work
Links with other community organisations and relationships with statutory services are integral to the success of the Wellbeing Hub. You will be working as part of the team to formulate an outreach work plan to support the Integrated Wellbeing Service working with our partners,

Log all individuals accessing the service onto the central database in an accurate and timely fashion.
Liaise with our partners and encourage collaborative and partnership working
Build relationships and rapport with external partners
Seek and generate referrals to the Wellbeing Hub and improve the community access into the Wellbeing Hub service
Work flexibly at other premises, including GP practices, to deliver Emotional Health Checks to individuals based around the borough where appropriate

Administrative Duties

Log all individuals accessing the service onto the central database in an accurate and timely fashion.
Information logged should include people's demographic information, presenting needs and any other case notes deemed to be appropriate.
Log appointments for people to meet Wellbeing Navigators.
Ensure that all paper or computerised records and documentation regarding the service is effectively and securely stored.

General duties

To maintain accurate records to fulfil reporting requirements
To adhere to all policies including equal opportunity policy and volunteer policy at all times
Support the team in the setup and facilitation of events throughout the year and support the continued development of our activities
Work with the team to support the recruitment and management of volunteers to create a team of hub champions to support the work of the navigators
Attend and contribute to regular team meetings and supervision, as well as training sessions
Carry out such other duties as deemed appropriate and may be reasonably required by the Service Manager.

PERSON SPECIFICATION
-
Essential

Experience of a customer care environment
Experience of mental health needs or of working with people with mental health needs
Ability to work on one's own initiatives and selfmotivated
Excellent interpersonal and communication skills
Excellent standard of literacy and numeracy and IT competency
Strong commitment to teamwork to ensure the tasks required are completed
Ability to work flexibly with other colleagues within the team
Ability to be proactive and to problem solve, including seeking creative or imaginative solutions
Ability to work under pressure and cope effectively and/or support others to cope effectively with difficult situations
Selfmotivated, enthusiastic and 'can do' attitude
Strong ability to ensure confidentiality, data quality and integrity are kept at all times
Commitment and ability to meet set deadlines for report generation and other tasks
Commitment to equality and diversity