Inbound Customer Service Advisor - Chester, United Kingdom - Flip Out UK

Flip Out UK

Verified Company

Chester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are
Flip Out, we are the UKs biggest and best adventure parks We are now recruiting for a personable, bubbly, confident and organised
Contact Centre Agent to join our Contact Centre Team full time in
Chester.

Job Overview
We're looking for friendly, confident individuals who can work efficiently in a fast-paced environment. The ideal team member will want to have fun at work, in a massively important role where every day is different

We are consistently busy throughout the year and bring in all types of bookings, from families, individuals, schools, football teams, scouts & guide groups as well as many more.

This is why the role you will play is exceptionally crucial.

We have over 80,000 followers on social media, boasting thousands of 5* reviews. We have millions of visitors a year, and we need an excellent team to make sure every single guest always has a memorable experience

We are all about our guests Your goal will be to provide them with the best customer service possible Our guests thrive on your incredible personality and sense of Creating Unforgettable Experiences One Guest at a Time

Duties and Responsibilities

Be the voice of Flip Out
Reviewing company reviews and responding to reviews appropriately
Handling complaints, taking full detailed reports and resolving situations whilst keeping cool, calm and collected
Completing various administration tasks
Ensure excellent standards of housekeeping are maintained at all times
Follow all working regulation as set out in the companies employee handbook and where relevant specific reception regulations
Interaction is the absolute key to creating unforgettable experiences one guest at a time

Qualifications/Skills

High level of written and verbal English
Comfortable with upselling
Eager to Learn
Fantastic Teamwork
Be personable, engaging, positive and bubbly as well as being patient, calm and empathetic
This role is all about personality and the right attitude where you know nothing else other than making all our guests feel listened to and cared for at all times

Shift Availability

This is a part time position with a minimum of 12 hours per week up to 36 hours per week, based on a zero hour contract.
You must be available to work evenings and weekends. Our contact centre are currently looking for team member members who are available until 8pm on weekdays and weekends.

Job Type:
Part-time

Salary:
£10.58 per hour

Benefits:

Casual dress
Discounted or free food
Free parking
Onsite parking

Schedule:

8 hour shift
Day shift
Monday to Friday
Overtime
Weekend availability
Weekends only

Application question(s):

How many hours are you looking for each week?
Are you available to work evenings and weekends?

Please also confirm which days and times you'd be available

Experience:

- customer service: 2 years (required)
Call Centre: 2 years (required)

Work Location:
One location