Drivers Mate - Bristol, United Kingdom - Dunelm

Dunelm
Dunelm
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Overview:


Here at
Dunelm, we have an exciting opportunity for a Drivers Mate to join us in our Bristol Dunelm Depot.


With a new 180,000 sq ft Distribution Centre in Daventry adding to our three existing sites across Stoke-On-Trent, we now have over 1 million sq ft of distribution space.

Factor in our five regional Home Delivery depots, and you'll begin to understand the scale of the operation.

More important than the size, however, is the pride that everyone takes in their work and the sense of camaraderie they feel.

It's not just another warehouse job. It's somewhere you can find your place and build a great career.


What you'll be doing:


  • Contributing to the overall customer experience, via effective communication and displaying of outstanding levels of customer service.
  • Time keeping is key to ensure the customers have a great experience.
  • Use of PDA (phones) to call and communicate to our customers in a friendly and professional manner.
  • Supporting the delivery drivers with reversing and banksman to ensure we and 3rd parties are always safe.
  • Adhering to health & safety regulations within the working environment.
  • While delivering, the customer experience is key, to ensure we offer our services such as "Room of Choice" and "Taking the packaging away".
  • Assisting the Warehouse / Office teams with loading / unloading or any reasonable request.
  • This role has set early start times, and you are back at base most evenings for 17:00.
  • The rotas we work give you long and short weekends on a rotation.

What we'll look for in you:

You will play a critical role in the customer experience; no two days will be the same and you will need to adapt to changes as they occur.


For the role you will ideally have:

  • Previous distribution experience.
  • Excellent PDA/Phone skills.
  • Experience in dealing with both customers and drivers in a clear and calm manner.
  • Ability to build effective working relationships with different colleague groups.
  • Ability to adapt to changing business needs in a positive way.
  • Being flexible in your approach and able to adjust to the needs of the business when required.
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