Telesales (Soft Sales) - Watford, United Kingdom - Workwell

Workwell
Workwell
Verified Company
Watford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Purpose

Main Responsibilities

  • Respond to and convert agency and contractor leads
  • Provide a 'Best Advice' approach to offering solutions based on detailed fact find
  • Handling objections and closing sales
  • Ensure all leads are chased, followedup across at different times of the day to make the most of the referrals ensuring a high level of conversion
  • Provide updates to Account Managers on progress of leads and outcomes
  • Keep up to date with changes to the service at Workwell and retain knowledge around compliance metrics
  • Liaise with Operational teams to escalate customer issues when prompted to do by either the agency consultant or Sales team
  • Ensure all appropriate systems are kept up to date with relevant information always relating to the sales and conversion process
  • To discuss our different levels of service and aim to offer the premiem service which is the "Plus" package

Skills, knowledge and experience required

  • A positive, empathetic and patient way of working and thinking
  • A true Team Player
  • Ability to build interdepartmental relationships
  • Comfortable working to KPIs
  • Ability to 'hit' or exceed required monthly targets
  • Multitasker
  • Confident communicator, with the ability to Influence effectively
  • Fast Learner
  • A person who works on Integrity when discussing our products
  • Good communication skills written and verbal
  • Ability to prioritize
  • Ability to demonstrate initiative
  • Confident and professional telephone manner
  • Proactive approach
  • Previous customer service experience
  • Previous sales experience in a similar environment advantageous
  • Call Centre/ Customer Service Advisor/ Customer Service Skills advantageous
**This is an office based role, with rota scheduled shifts between 8:00 - 20:00
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