Customer Services Representative - Newry, United Kingdom - S&W Wholesale

S&W Wholesale

Verified Company

Newry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Rule Purpose:

To accurately input and check all orders offering a high level of customer service at all times to our clients and customers, aiming to make the customers first impression a lasting one.

To deal with telephone queries and orders in a professional and timely manner. To generate and distribute PLOF's on weekly basis.

Accountable to:
Customer Services Team Lead

Key Relationships:
Customers, Business Development Managers, Trading & Sales teams, External clients & visitors, Logistics & Warehouse teams, Finance

Our Vision - to be a successful business, growing our presence across the island of Ireland as a wholesaler and retail partner of choice.

Our Mission - we go above and beyond to support those who trust in us to keep their business thriving. We serve our customers better than anyone else due to our flexible way of working. Our customer focused approach allows us to react quickly, communicate effectively and deliver our products reliably, time after time.

About The Role

Responsibilities

Communicate daily in a professional manner with customers and staff at all times.
Assist the Customer Services team to accurately input and check all orders on our internal Warehouse management system within given deadlines.
Generate and print PLOF's as required.
Deal with customer complaints and queries in a professional manner
Liaise with the Logistics Manager, Warehouse Manager, Credit Control & Trading Departments with regards to your duties at all times.
Assist Sales Team on a daily basis and provide them with relevant sales reports & documentation.
Ensure promotional brochures/weekly specials are printed and distributed to Sales Team in a timely manner.
Provide full cover for the checkout area as and when required, to include balancing till at close of business.
Process credit notes and notify relevant departments.
Ordering office supplies/stationery in line with current procedures when required.
Maintaining databases & using mail merge to generate relevant postal campaigns.
Coordinating the daily post using the portals required
Other administration and office duties as required.
To act as an ambassador for S&W Wholesale and behave in a professional and courteous manner at all times.
To work effectively and efficiently as part of a team.
Any other duties that may be deemed appropriate by your immediate manager.
This description is not intended to establish a total definition, but an outline of the duties.

Required Criteria

Educated to at a minimum of GCSE Level or equivalent with Grade C in GCSE Maths / English
Proven customer service experience.
Suitable experience of dealing with the public using a variety of communication methods.
Demonstrate ability to interact and cooperate with all company employees.
Strong communication skills.
Ability to work flexibly, on own initiative or as part of a team.
Ability to prioritise and manage workload
Ability to interpret and process large amounts of information.
Excellent oral and written communication skills
Attention to detail
Highly proficient in MS Word, Outlook and Excel and mail merge.
Willingness to undertake staff training & development as required.

Desired Criteria

Possess or be working towards a degree or HND in a relevant discipline (e.g. business etc)
35 or more years experience working in a similar type role
Knowledge of customer service best practice
Passion for customer care and service
Experience of in house bespoke computer systems

Skills Needed
Answering Customer Questions, Continuous Improvement, Exceptional Customer Service Skills, Building Relationships

About The Company
Based conveniently in Newry, S&W has a unique access point to key markets in NI and ROI.

Their history dates back to 1916 with Newry Cash & Carry, before merging with J&E Whitten in 2000 to become Savage and Whitten (S&W) as they are known today.

Today, S&W is a top 100 NI business and one of the largest independent wholesalers on the island of Ireland, servicing over 2,000 customers.

The growth of their business is down to the ability to service both independent and symbol retailers, as well as the growth of the symbol brands it owns and operates.

Company Culture

Going above and beyond for customers is the key factor in what has made S&W successful and a key part of how the business plans to offer 'A Whole Lot More' going forward as it introduces a new look and feel for the business.

Summing up the refreshed brand direction.

Managing Director, Michael Skelton:
"For us, A Whole Lot More is what we promise our customers. It's what we offer and the service that underpins that - we believe it's important to offer the product but just as important is the service, so our customers can easily order what they need and know they'll get it from us when they need it."

Company Benefits
Everyone at S&W is encouraged to bring their best selves to work