Student Support Adviser - Stirling, United Kingdom - University of Stirling

University of Stirling

Verified Company

Stirling, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Post Details
Full time
Open ended

Interviews are expected to take place on Tuesday 16 January 2024

There is an expectation that work will be undertaken in the UK.

For the purposes of sponsorship, this is a role under SOC code 3235

The Post

The vision of Student Support Services is to help create an inclusive and rewarding holistic student experience that enables all our students to thrive and achieve successful outcomes.

The University's student population is growing and becoming more diverse, incorporating an increasing proportion of international students, including those studying in country and online as well as in Stirling.

In addition, students are often presenting with more complex support needs.

Within that context, the post holder will fulfil a senior advisory and support role in collaboration with other staff from Student Support Services, to deliver integrated and co-ordinated support to students undertaking all levels of study.

The post-holder will also be responsible for progressing a variety of projects in support of the university's commitments to supporting the diverse student population as well as contributing to the development and implementation of a university wide strategy to facilitate the delivery of an inclusive learning and living community.

Student Advisers are expected to be flexible to respond to the needs of the Student Support Services team, depending on changing student requirements and the priorities of the team at different points of the year.

The post holder will form part of the Student Support Services team, which provides a range of professional advisory and support services to students.

They will report to the Head of Student Services and Operations (Deputy Director of Student Services), who in return reports to the Director of Student Services.

Further information

Description of Duties The core functions within the remit of this post are as follows**:

Deliver comprehensive support and guidance to students through a case work approach, by assessing needs, providing appropriate support to meet identified needs and liaising with academic and professional service colleagues to explore adjustments that support recruitment, retention, progression and successful completion of studies
Provide professional guidance and advice to colleagues involved in the holistic support of students e.g., academic colleagues/Personal Tutors, colleagues involved in the delivery of student facing services
Exercise professional judgement to prioritise the urgency and severity of issues presented by students accessing the service and escalate issues of concerns to an appropriate line manager
Play a key role to support the effective transition of students in and out of university; this will involve liaison with staff from other services e.g., Accommodation Services, Faculties, Admissions
Organise and deliver events to support student welcome and induction and the continued roll out of the Be Connected campus life programme
Maintain up to date client records and provide appropriate and timely management information on service usage and trends
Continually develop own knowledge of specialist support, to continually deliver high quality needs assessment and support activities
In partnership with other colleagues in the Student Support Services Team, raise awareness of the services we offer. This may include delivering training to colleagues
Work with colleagues to improve information on inclusion related matters through the production of online resources, newsletters, guidance, and workshops
Undertake other reasonable tasks as identified by the Head of Student Support and Operations and other line managers

Working relationships

Key partnerships include:

Current and prospective students and their supporters e.g. families, trusted contacts
Student Support Services colleagues
Colleagues in other service areas including Information Services, Accommodation Services, Estates and Campus Services, the Students' Union, and Registry & Governance Services
Colleagues in Academic Faculties
UKCISA, AMOSSHE, local specialist support agencies
Sector wide colleagues involved in specific aspects of students support

Working pattern
It is a requirement of this role that working hours are flexible to meet the demands of the business.

In particular, this is likely to require staff to (a) work a rota operating 5 days over any 7 days including some weekends and also (b) work out with "normal working hours" including, for example, early morning and evening work as required to undertake duties such as being part of a pool of advisors operating within the Student Hub, operating in the evenings on a particular project or delivering evening appointments/drop ins, or for a Student Open Day.

Some travel elsewhere in the UK e.g. to other campuses or conferences may occasionally be required.

Essential Criteria Qualifications**- Educated to degree l