End User Services Product Manager - Belfast, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview of Citi:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide.

We provide consumers, corporations, governments, and institutions with a broad range of financialproducts and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

We enable clients to achieve their strategic financial objectives by providing them with cutting-edgeideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland.

Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical servicesto the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter.

About Our Team:

Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi's operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experienceand enabling Citi's workforce to be the best for our clients.

Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed globalstrategy.

Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

CTI Business Operations enables technology managers across the organization to effectively manage their resources and deliver their commitments in support of CTI's strategy, goals, and performance metrics. This is achieved through the provision of commercialaspects of CTI, analytics and reporting (including expense and productivity), workforce, real estate, supplier management, leadership and talent development, including entry level and pipeline programs, and employee engagement and communications.

The
Employee Engagement, Product Marketing, and Change Adoption Team manages and strengthens CTI's internal employee engagement, culture, onboarding, as well as talent and development initiatives.

The team elevates knowledge and understanding of organizationalchanges and structures within CTI, ensures awareness of technology strategies across CTI and Citi, and drives user adoption through change management and impactful technology marketing.

In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.

Role Description:

As End User Services Product Manager, you will be working focus on Workspace Support and Office Seats services for Citi's workforce of ~350,000 with total of Total Cost of Ownership around $0.5 billion globally.

Understand the Total Cost of Ownership (TCO)of the products, review and adjust our cost model, review inventory accuracy, and ensure financial transparency by publishing annual rate card for EUS products.

Collaborating with Product Stakeholders/Leads and Engineers, our pricing strategy should be defensiblebased on the product TCO as well as influence the right adoption/consumption aligned with our product roadmap/strategy.

Key Responsibilities:

Managing Pricing of Products as part of 4Ps (Product Roadmap, Placement, Promotion and Pricing)
Review expenses mapping and accuracy of product TCO
Design and review cost modelling, ensure defensible product pricing
Review and ensure inventory accuracy
Identify opportunities to optimize consumption and expenses
Design product billing methodology align with product roadmap/strategy
Create enhancement opportunities through datadriven insights

Stakeholder Management and People Responsibilities:

Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams by providing mentoring and training to junior members of the team
Actively contribute towards selfdevelopment by creating and following development plans based on discussions with management
Manage escalations and senior level communications during high severity incidents
Act as a liaison between various business service delivery, product manager, and service owner on understanding the TCO, billing methodology, consumption/usage/adoption and technology charges.

Core Role Competencies:

Financial acumen with strong analytical skills, understand financial and accounting principle especially Technology Business Management (TBM), and "Expense and Recovery" concept.

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Project Management:Experience leading projects or programs across multiple technical domains, business sectors and/or functions. Lays out a thorough schedule, uses achievements to track and handle the progress, looks for obstacles and develops contingencyplans.
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Customer and Industry Knowledge: Consistently applies a business driver and marketplace focus when prioritizing actions.
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Processes/Procedures:Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements.
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Personal Agility / Continuous Improvement: Observes situational and group dynamics and selects the most appropriate approach to fit the needs of others. Takes on different assignments with different situations.
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Problem Solving and Decision Making:Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses businessneeds, anticipates problems. Works independently and is self-directed.
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Managing Innovation: Identifies assumptions and sees alternative ways to view or define problems. Is not constrained by thoughts or approaches of others. Views situations from multiple perspectives; brainstorms multiple approaches and solutionsand can take a creative idea and put it into practice. Stake