Customer Service Assistant - Chichester, United Kingdom - Ontrak Recruitment

Ontrak Recruitment

Verified Company

Chichester, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Assistant Required - Immediate Starts Available

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

Competitive rates of pay and a great opportunity to kick start your career within the railway.

Job Role:
Gateline Assistant

Location:
Chichester Station (PO19 8DL)

Pay rate:
£ per hour

Hours and Days:
Vary between Monday - Sunday. Shifts will vary between the hours of 0500am and 0200am, 4-12 hour shifts.

What makes working for Ontrak so good?
We pay for your training You will receive customer service training, provided by experienced railway trainers.

You will also have a dedicated member of our staff to work closely with you throughout your career with us.

What does a Gateline assistant do?

Provide an impeccable customer service experience to customers and passengers on the Gates.
Be the face of the company by wearing the correct uniform and ID always.
Work alongside the Revenue Protection Team to assist in the checking of travel tickets and passes.
Direct passengers to the ticket vending machine to avoid lengthy queues forming at the ticket office.
Carry out Bus Liaison duties during engineering works.
Ensure that the safety of others and the area around them is clear from obstruction.
Report any faults with the Gates to a supervisor.
Report any antisocial behaviour with little disruption to other passengers as per the Railway Byelaws

Essential Requirements

You must hold valid ID to work in the UK and have a full national insurance number.
You will be required to pass a drug and alcohol screening
You must be outgoing, confident and be able to make station announcements
Pass a Listening and Concentration Assessment in our head office (Greenwich, London)
Available to complete a 5 day paid training course including theory and practical assessment held in our head office (Greenwich, London)

ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS 'SAFETY CRITICAL' THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO.

THIS ROLE MAY INCLUDE BUT IS NOT LIMITED TO: