Customer Service Advisor - Walsall, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support
Page Personnel Secretarial & Business Support
Verified Company
Walsall, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
As a Customer Service Advisor you will be responsible for providing support to the marketplace department. You will deliver high levels of customer service and ensure administration tasks are carried out effectively.


Client Details
An online retailer based in Walsall providing the best service to their customers. They are a leading multi-channel retailer with a focus on growth.


Description
As a Customer Service Advisor you will be responsible for:

  • Working closely with the rest of the Marketplaces department to ensure that all daily KPI, SLA targets are met to optimum levels and quality of service is delivered
  • Driving value add to the companies processes to help maintain departmental profitability
  • Troubleshooting of return queries and being able to challenge couriers and customer alike to maximise sales retention opportunities and offering the correct product alternatives, wherever possible
  • Being extra vigilant and proactive in spotting and preventing suspicious activity
  • General admin support for various processes within the Marketplaces department

Profile

A successful Customer Service Advisor will demonstrate:

  • Highly diligent with attention to detail
  • Good written communication
  • Customer Focused
  • Problem solving
  • Proactive
  • Multitasking
  • Flexibility in working hours
  • Proficient in all Microsoft Office programs, including Excel, Outlook, and Word
  • Able to learn product and systems knowledge

Job Offer
As a Customer Service Advisor you will benefit from:

  • 22 days annual leave plus bank holidays
  • Pension
  • Incentive scheme
  • Free parking
  • Employee of the month
  • Company lunches
  • Team nights
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