Uk Senior Sales - Manchester, United Kingdom - SimpliSafe Ltd

SimpliSafe Ltd

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
UK Senior Sales & Loyalty Supervisor (Call Centre)

Reports to:
UK Call Centre Manager

Salary:
£35k + competitive bonus + Company Benefits

About SimpliSafe:

SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you've built.

From advanced cameras and doorbells to entry and motion sensors, SimpliSafe also provides best-in-class professional monitoring that will watch over your home even when you can't.

Already protecting over 4 million people across the US and UK, SimpliSafe continues its mission to make "every home secure".

Since launching in the UK in 2019,

SimpliSafe has already received awards and numerous accolades from leading publications, as well as an excellent rating on Trustpilot and a customer NPS in excess of 72.

Why SimpliSafe:

There's nothing more important than keeping your family and home safe, and there's nothing more fulfilling than knowing you're helping people every day and providing them with extra peace of mind.

With a no-ego culture, we encourage teams to collaborate and innovate and with those seeking their next challenge, SimpliSafe can offer big opportunities.

We don't just want you to work here. We want you to grow and thrive here.

The Role:

To manage a team of Call Centre Representatives on Sales and Loyalty (Retention).

Working with efficiency and enthusiasm to ensure the team is converting opportunities to acquisitions or saves against targets whilst maintaining KPIs.

Role covers both inbound and outbound workflows.

Why are we hiring?
Well, we're growing and thriving.

So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.

What You'll Do

Set Team targets that align with SimpliSafe's plans to deliver on Teammetrics.
Achieve and monitor the progress of KPI's on a daily / weekly/ monthly basis
Organisation and tracking of all potential Leads
Resolution and removal of barriers to support target achievement.
Monitor employee productivity and quality and provide constructive feedback and coaching
Prepare and submit performance reports
Organise and implement sales/retention incentives alongside Marketing

Programme.

Take escalated customer calls from Lead Advisors as required, to ensure and maintain customer relations.
Uphold standards and expectations through SimpliSafe processes.
Ensure good communication and messaging between higher management, different departments and Call Centre.
Manage any employee relations issues in line with the policies set out by the business
Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products.
Create an internal high performance culture.
With the support of the Senior Leadership Team and Quality Lead, address any training and development needs and ensure teams have a personal development plan.
Hold team briefing sessions / workshops to update the team on best practice.
Completion of regular performance reviews, 121s and support goal setting

What You'll Need

Essential: At least 2 years experience in a similar role.
Essential: An understanding of Sales and Retention Process within a Call

Centre environment.

Essential: Experience in employee relations, recruitment, teammanagement, performance management, L&D and quality.
Must have a strong attention to detail and be able to work efficiently and proactively with mínimal supervision.
The ability to multitask and prioritise workflows effectively
Must be an excellent communicator.
Strong analytical skills will be beneficial

What Values You'll Share:

Customer Obsessed
We understand our customers and aim to build long term relationships and trust.

Aim High

We are always challenging ourselves and others to grow and improve.

No Ego

We drive to succeed as a team and learn from our mistakes.

One Team

We collaborate and win as a team.
Lift As We Climb
We invest in developing others and ourselves.

Lean & Nimble

We test, learn and improve.

What's in it for you?

Working at Simplisafe, you'll have access to:

Equity inclusion with our SimpliSafe Inc. business
Competitive salary and annual bonus
28 days holiday + bank holidays
Enhanced pension
Life assurance
Private dental and healthcare
Free eye test and contribution to glasses
Employee Assistance Programme

SimpliWell

Wellbeing contribution (e.g. gym, spa day, athleisure etc.)
Cycle to work scheme
Team social events (annual summer and christmas parties, amongst other socials)
Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc.

Salary:
£35,000.00 per year

Schedule: