General Administrator - Blackpool, United Kingdom - Blackpool Teaching Hospitals NHS Foundation Trust

Blackpool Teaching Hospitals NHS Foundation Trust
Blackpool Teaching Hospitals NHS Foundation Trust
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Blackpool, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
In England, a young person must be in part-time education or training until they're 18.

As this is a full time Non-apprenticeship position, applicants must be a minimum of 18 years of age to apply.

We are looking to recruit an experienced General Administrator to join the Administration team within Community Frailty Service.

The Community Frailty Service launched in 2015 and operates across the Fylde Coast providing integrated care for patients over 18 with any physical long-term condition.


As the Community Frailty Service is a relatively new service, tasks and duties will evolve as the service further develops and it is important the post holder is able to work flexibly, be adaptable to change and at times use their own initiative to complete tasks.


The post holder will work as part of a Team to provide a high quality secretarial, administration and information service and act as a central reference point to all staff within the service including clinicians/managerial staff, Trust stakeholders and Community Frailty Service patients.

The role comprises of a wide range of duties and requires the ability to use multiple computer systems, manage and prioritise own workloads without direct supervision and have strong communication and organisational skills.


The admin hub is the first point of contact from patients, relatives, and other healthcare professionals and receives up to 250 calls per week.

In addition to providing day to day administrative support, the team also provide comprehensive support to the Senior Management team.


Working for Blackpool Teaching Hospitals NHS Foundation Trust will provide you with lots of opportunity to develop your skills and further your career.

The Trust provides services to the 440,000 residents of Blackpool, Fylde and Wyre and North Lancashire.


As a Trust we are committed to:

  • Developing new roles and ways of working to ensure a flexible and innovative approach to staff.
  • Real equality of opportunity.
  • Continual development and learning for staff.
  • Achieving a work life balance.


We are committed to the effective recruitment, retention and development for our employees, which is why we offer a great working environment, an attractive range of benefits and excellent opportunities for training and development.

The Trust is accredited as a disability Confident employer.

That means we recognise our obligations to ensure people with disabilities are afforded equal opportunity to enter employment and progress if and where possible.

The post holder will (please also read the full job description & person specification)

  • Provide a comprehensive, administrative and information service on behalf of the Community Frailty Service to both internal and external stakeholders and the general public.
  • Adding and processing of new referrals and dealing with correspondencereceived and respond where required.
  • Effectively manage the Microsoft Outlook diaries of the Senior Clinical team and prioritising the competing needs of the Service.
  • Be responsible for telephone calls from both internal and external sourcesthrough the team hub, taking appropriate action to ensure all messages are received by relevant members of staff redirecting as necessary.
  • Where necessary, adding patients to the Telephone Triage list, documentinginformation accurately and escalating any concerns appropriately.
  • Booking appointments for new patients and follow up appointments withinagreed timescale
  • Ensure correct processes are followed to enable the service to maintainaccurate statistical records and be able to provide reports as requested
  • To arrange meetings as directed, liaising with attendees to confirmarrangements made, making roombookings and distributing agenda's. Minute meetings accurately and forward agreed.
  • Comprehensively use hospital information systems and EMIS to ensure thatpatient details are correct.
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