German & English Speaking Customer Service London - South West Recruitment Ltd
Description
We are recruiting for a permanent Customer Service Assistant to speak both German and English.These positions are Hybrid for central London (1 day per week)
Main Purpose of role:
- Dealing with customer quires on our system and translating replies from English to German and German to English.
- To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
- You will handle communications from customers enquiries,
- Updating customer details (address, payment methods),
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work
Salary:
£11.00/ph OTE; £10.00/ph + benefits
Commission:
Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum
Progression:
Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior
Agent, Trainer, Quality Support Executive and Team Manager.
Hours: 40 per week (5 days) Standard Office hours are between 8am and 8pm Monday to Friday &
8am - 4pm Saturday to Sunday. Hours each week will be outlined in a monthly rota.
- IIP Accredited Employer
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £1000
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
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