Customer Service Team Leader - Northampton, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Northampton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Team Leader

_Salary is up to £24,000 - £26,000 plus excellent benefits including private medical and discounted products._

_Northampton - Brackmills _

_Full time, permanent Contract _

_Monday - Friday only, 8:30am - 17:00pm_


This would be great for anyone that is looking to progress into a management role and would be willing to share their knowledge of customer service with the company.

An interest in beauty products would be beneficial but not essential.


Objectives of this Role

  • Identify & address customer needs with a goal of complete satisfaction
  • Provide expert answers to questions about products, pricing, and availability
  • Meet customer service department KPI and SLA targets.
  • Follow company communications guidelines and procedures under mínimal supervision
  • Recommend improvements to processes for improved company efficiency

Daily and Weekly Responsibilities

  • Build expert and dynamic knowledge of company products and services
  • Build rapport with customer by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships.
  • Respond quickly, professionally, and accurately to all customer inquiries regarding orders, complaints, product returns, and tracking orders.
  • Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products.
  • Maintain daily recordings, and log and document issues and resolutions on CRM
  • Answers customer support messages via telephone or Web promptly to enhance the customer service experience.
  • Works with management to maintain best practices for efficient communication with customer.
  • Knowledge of updated company policies and Procedures to address issues such as returns, damage products, wrong delivery and delayed delivery to inform customers
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience.

Skills

  • Experience in Multilevel marketing (direct selling) (not essential)
  • Good Communication Skills.
  • Customer Service Support Experience.
  • Good Time Keeping.
  • Excellent Listening Skills.
  • Results-Driven.
  • Able to Work as a Team
  • Skilled Typist.
  • Phone Etiquette.
More jobs from Reed Business Support
See all jobs of Reed Business Support